Head of Operations

Location: Central London/Hybrid working
Closing Date: 7th Oct 2022
Community Manager

Employment Type: Employed

Tonic opened the Uk’s first LGBT+ retirement community in September 2021. As the Head of Operations, you will play a pivotal role in the Tonic team, managing our contracts, ensuring legal and regulatory compliance, developing our operational plan and risk management. You will lead on our LGBT+ affirming offer, customer services, wider community engagement, fundraising and oversee our shared ownership sales operation. You will have the exciting role of ensuring our values are embedded in our service delivery and contributing to our future direction, development and success. You will work in a small team reporting to the CEO, and deputise in their absence. As an inspirational and highly customer focused leader, you’ll share our passion for our mission and bring skills which will make a positive difference to our residents and community. You will oversee and ensure the success of our community building activity within the first LGBT+ affirming retirement community in the UK. You will lead the development of our volunteer programme and fundraising to further support this work. You will be an ambassador and connector to the wider LGBT+ community and stakeholders. We are looking for an exceptional community focused Housing Operations professional who shares a passion for Tonic’s mission, with:

  • Exceptional attention to detail and ability to manage contracts.
  • Exceptional customer service and community building skills.
  • Exceptional collaborative team building to work with other organisations
  • Exceptional communication skills to persuade and influence at every level
  • Bold, confident, creative and goal orientated

Full job description and recruitment pack can be found on our website Applications to be made via Charity Jobs website


Closing date: 7th October Interviews to be held: 14th October If you would like an informal chat with our CEO please email: [email protected] to arrange a time to speak.

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