The role has a wide remit to ensure each office is correctly serviced, and working with staff, supported to have everything needed to deliver front-line services in line with budgets. The role will also lead on liaising with contractors, including IT and telephone providers, to ensure we receive the best value and service, and act as the charity’s Information Governance Lead to ensure data security and GDPR compliance. The post will line manage staff and work with the Receptionist and Workspace Coordinator, the Facilities and IT manager to build a team of reception volunteers to support the charity’s front-of-house function and improve the experience for our clients. The role will also drive the renting of space at each of METRO’s venues to provide additional unrestricted income.