Helpline & Triage Advisor

Location: Hybrid, London (remote options available)
Closing Date: 7th Jun 2024
Hate Crime Triage Officer and Independent Victim Advocate

Employment Type: Employed

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Survivor Engagement Manager. Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do. We are person-centred, empowerment-based, and trauma- informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.

Our National Helpline for LGBT+ Victims and Survivors of Abuse and Violence offers emotional support, advice and signposting to LGBT+ victims and survivors of domestic abuse, so-called “conversion therapy”, sexual abuse and violence and hate crime. We are person- centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.

The Helpline Advisor will work as part of a team, answering calls, responding to emails and webchats on Galop’s National LGBT+ Helplines. This will include supporting callers who have been subjected to violence and abuse, including domestic abuse, hate crime, sexual violence, and so-called conversion therapies.

The role will also work to identify the needs of each person referred to our triage service, bringing them into our advocacy services where appropriate, offering one-off guidance and assistance, or referring elsewhere when the clients’ needs suggest this is the best route for them.

We’re looking for someone with a trauma-informed approach to supporting survivors. You’ll need to have good resilience and self-care, and a strong understanding of the needs of LGBT+ victims and survivors.

Given the nature of the role and the individuals that will be supported, we would particularly welcome and prioritise applications from the global majority (a person of colour) as long as they meet essential criteria for the role.

Please note, that there is a genuine occupational requirement under the Sexual Orientation Regulations 2003 for this post. It is considered essential that post holders have experience of LGBT+ needs, and impact of discrimination as the Helpline is run for LGBT+ people experiencing abuse and violence.

This role requires some weekend and evening work, which is agreed in advance. The role is based in Galop’s central London building but hybrid working is available.



Galop’s offices are in London. A hybrid working model is available or full-time remote working may be considered.


Part-time – 28 hours per week.


Fixed term until 31 September 2025 (continuation after this point subject to additional funding).

Reports to

Helpline Team Manager


£22,647.94 – £25,524.51 (FTE £28,309.92 – £31,905.64. This figure is inclusive of London Weighting, which is £4,129.42 and is available to staff who live in London and/or work from the Galop building in central London).

Closing Date

Applications should be submitted by 7th of June 2024
Interviews will be held between 24th of June and 5th of July

How to apply

Visit our careers page to apply

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