Counselling Service Manager

Location: Hybrid, London EC3V
Closing Date: 29th Sep 2023
Hate Crime Triage Officer and Independent Victim Advocate

Employment Type: Employed

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop, the UK’s LGBT+ anti-abuse charity, is seeking an experienced service manager who is passionate about making a change for LGBT+ victims and survivors of abuse and violence to lead our developing in-house Therapeutic Service.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run four national support helplines for LGBT+ victims and survivors of: domestic abuse; hate crime; rape and sexual abuse; and so-called “conversion therapy”. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.

We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report into LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.

We are looking for an experienced service manager to support and develop the counselling service. You will play a key role in ensuring high quality provision and performance and strategic development of our therapeutic services. This role will hold responsibility for ensuring the operations and systems (for example room bookings, waiting list, referrals) that the service requires are efficient and client centred.

Galop’s free-at-point-of-use counselling service provides a range of therapeutic support for LGBT+ survivors of abuse and violence. The service works to address the barriers to counselling that some LGBT+ people experience and provides a safe, confidential and affirmative service for our clients.

We’re looking for someone with experience of working with and managing counselling services in a voluntary sector setting.  You should have experience of managing risk, reporting to funders and providing line management to counsellors and other staff. You’ll have a strong trauma informed approach to your work and a passion for high quality services. You’ll need to have good resilience and self-care, and a strong understanding of the needs of LGBT+ victims and survivors.

At Galop, we believe in anti-discrimination, and that includes the experiences of our staff in the workplace. We believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year EDI plan in place, currently focusing on equity and inclusion for trans staff and staff of colour. In line with this plan, we actively welcome applications from trans and non-binary people and people of colour, as well as those from other minoritised communities of faith, class, or disability.

Galop’s offices are in central London. The Galop therapeutic service is delivered at Galop’s London office and online and so staff can work from the office, remotely or hybrid.

Part time (0.6). Permanent.

Reports to:
Director of Services.

£39,534.35 – £42,594.64 (Full time equivalent, including £4,009.14 London Weighting).

Closing Date
Applications should be submitted by 10:00am on 29th September 2023.
Interviews will be held 4th and 6th October 2023.

If you have any questions or would like to discuss the role further prior to application, please contact our Director of Services, Ruth at [email protected]

Please send applications by email only to [email protected]

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