Service Manager

Location: Blackwood / Pontypool / Home Working
Closing Date: 20th Jun 2021
Services Coordinator and PA to the Director

Employment Type: Employed

For full details of the role, please visit:

About the role:

You will primarily gather and critically evaluate information from clients, connected people (parents for example) and other professionals during initial assessment appointments with clients for the purpose of suggesting and agreeing a plan based on the range of services we provide.

You’ll manage the provision of any and all support through the supervision and development of staff, liaison with external services and often attendance at multi-agency, strategy, vulnerability, care and support, child protection and sexual exploitation meetings.

You’ll take a flexible approach to your work to be responsive to clients’ wishes, taking responsibility for service delivery and development, whilst managing risk and holding your own ‘complex caseload’.

You will effectively monitor the delivery and performance of staff and the service, with an outcome focus, providing statistical and narrative reports to illustrate value for money, efficacy and quality.

You will analyse data and trends, reporting to the Director on a regular basis, noting any risks or issues the service might be facing.  You will contribute to meetings and presentations with stakeholders, funders and commissioners of the service to ensure regular and accurate information is provided.

Role: Service Manager.

Team: Gender and Sexual Diversity / Young Victims & Survivors.

Report to: Director.

Purpose: Manage the provision of support services delivered by Umbrella Cymru across Wales in relation to gender and sexual diversity and a Young Victims and Survivors Support project in Gwent.

Location: Blackwood / Pontypool / Home Working.

Hours: 40 hours per week. Some weekend work required. Flexible working arrangements available. Job-share considered.

Salary:  £26,000 – £32,000 per annum (pro rata). Negotiable depending on skills and experience.

Contract: Fixed term to 31-03-2022 with possible extension.

Deadline: Applications must be received by 11:59pm on Sunday 20 June 2021.  Interview dates will be communicated following shortlisting.

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