This is a key role at a time of exciting development for Switchboard, our listening service handles, on average, over 18,000 conversations each year with people from the LGBTQIA+ communities that need someone to listen. Since 1974 our service has been there for our communities. In the present day, our listening service is available by phone, instant messenger and by email, our team of dedicated listening volunteers are there to support our service users. Our listening service is staffed by over 200 dedicated volunteers, who all identity as members of the LGBTQIA+ communities.
The pandemic bought us many challenges but has also created opportunities. Switchboard listening volunteers are now able to volunteer from Switchboard HQ in London, or remotely, this means we can widen access to becoming a listening volunteer and to do this we will need excellent communications. Our ability to communicate our service to potential volunteers and service users is key. Also, of significant importance is to attract a wide range of volunteers that represent all aspects of the LGBTQIA+ communities.
In 2024 Switchboard will celebrate its 50th birthday, and we aim to celebrate our history in many ways, your ability to help us raise the profile of Switchboard will be an important part of this. Working closely with volunteers and the GM (General Manager) you will play a key part in our organisational aim to ensure by 2024: “No contact goes unanswered and is met with a quality service from volunteers that are reflective of the LGBTQIA+ communities”
The full role description is available here. Communications Lead
This role is available on an initial 18-month contract, with the aim that this will become a permanent post.
Applications will be reviewed on a rolling basis Apply here.
TEAM AND CULTURE This role sits within the staff team at Switchboard and reports directly to the General Manager. This post will manage the Volunteer Experience Lead and work closely with key volunteer-led operational teams and relevant trustee board sub-committees.
Switchboard HQ is based near Angel in London N1. Currently, the staff team are operating on a hybrid basis, there is an expectation of being in HQ at least two days a week, one of these days being a Wednesday.
Switchboard is a vibrant community to be a part of, a place where we very much encourage staff and volunteers to bring their whole authentic selves to the organisation. Switchboard is committed to being an inclusive workplace that represents the diverse communities that need our service. We actively encourage applications from candidates with diverse backgrounds. We particularly encourage applications from Black, POC, transgender, non-binary identities, and disability groups, who are currently under-represented within Switchboard. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, disability or age.
We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.