Kickstart 16 – 24 Supported Housing Worker

Location: London (Flexible)
Closing Date: 31st Aug 2021
Advice and Advocacy Case Worker

Employment Type: Employed

Please note – this is a Kickstart position and only available to 16 – 24 year olds who are unemployed and in receipt of universal credit. To apply you must speak with your Job Coach and give them Stonewall Housing’s Postcode E1 7NF

Job description

The Housing Support Worker will work in the Supported Housing Team and will provide a high quality, flexible, empathetic and responsive trans related support service to trans people, supporting them for independent living or suitable alternative housing through the provision of 1-1 support sessions and group work. You will liaise with the Senior Practitioner and the Team Manager to ensure that effective service user participation mechanisms are in place. You will also develop links with relevant external agencies with the support of your line manager. You will meet service users regularly to provide structured support in relation to trans specific issues and you will maintain accurate case records on our CRM system. You will also create individual support plans and risk assessments and liaise with other service providers to ensure that service users receive the support they need. Because of the nature of the client group, all appointees are required to be DBS checked before starting employment.

Skills you will develop

You will develop an understanding of the different elements that make up a support worker. You will learn how to prepare support plans and risk assessments, how to communicate effectively with a broad range of people from diverse backgrounds, how to liaise with external providers and how to keep accurate records and case notes.

Home and work based-working

Our office is based in central London and we have supported housing units. You will be expected to work from our supported housing units some days of the week and the rest of the time from home. Anyone homeworking is fully supported through Office Teams, phone calls and regular emails. We are looking for a self-motivating individual, able to focus on tasks, understands the importance of good people skills and a good understanding of trans issues, can work with Microsoft Office and is willing to learn new skills as part of the role. They must understand the importance of confidentiality in relation to client work and embrace our work with all LGBTQ+ people. Although no previous experience is necessary, any experience of basic office and IT skills would be an advantage. Individuals with lived experience are encouraged to apply. No formal qualifications are required for the role, however the ability to communicate effectively and empathetically in the spoken and written word is essential.

Formal Training

Stonewall Housing will provide access to Learnest CIC, a specialist provider of Work Readiness and Career Development training who have developed a specific course for the Kickstart scheme. Young people will be provided with training in the following areas: – career planning, goal setting & understanding skills and strengths – CV & job application writing skills – Job Interview preparation & techniques – adapting to working life. Learnest CIC will provide a supporting manual/guide to compliment this training offer and facilitate opportunities for participants to talk to each other about their experiences across the scheme.


All young people will be provided with a robust induction which includes clear explanation of the role they are employed in, an overview of what support they can expect and what expectations there are of their basic work skills. Young people will be asked to rate their confidence in a variety of areas such as attendance, timekeeping, communication and team work etc. at the start of their placement. This induction will be for a minimum of 5 hours per placement.

Individual Support

Each young person will be provided with a direct line manager who will be responsible for setting clear expectations with regards to attendance, timekeeping and general employability skills. This line manager will meet regularly with the young person providing them with support and feedback with regards to their performance. This support will be provided throughout the job placement and will be for a minimum of 1.5 hours per month (more in the early stages).

Do you have a Vacancy?

Members can add their own opportunities by clicking on the button below