Online Support Worker

Location: Working from home
Closing Date: 15th Jul 2022
Online Support Worker

Employment Type: Volunteer

LGBT HERO is seeking volunteers with a passion for mental health and community building to help run its online interventions.

Online Support Workers play a vital role in supporting LGBTQ+ people through LGBT HERO’s online forums and digital meetups such as Umbrella HangOuts and Bloom. By providing advice and information as well as a listening ear, volunteers are essential in the running of these spaces. If you are a good listener, community leader, or just want to help other queer people in need, then come and join the team!

Online Support Worker responsibilities:

  • Provide advice and information to users on the LGBT HERO forums by responding to their posts and signposting to services they may require.
  • Create engaging content on the LGBT HERO forums around LGBTQ+ life and issues affecting the community.
  • Co-facilitate online groups including Umbrella Hangouts (for all LGBTQ+ people), Bloom (for the trans+ community, and HangOuts 50+ (for older LGBTQ+ people).


There is no minimum time commitment for the Online Support Worker roles but we would ask that volunteers commit a regular amount of time once per week. All volunteers would work with LGBT HERO’s Digital and Social Engagement Manager to come to an arrangement which works for them.

The LGBTQ+ community is under immense strain at the moment and we’re seeing more users than ever ask for support. Becoming an Online Support Worker is an easy, flexible way to make a real difference to the lives of thousands of queer people across the country.


LGBT HERO is the national health and wellbeing charity supporting over 100,000 LGBTQ+ people a month by providing trusted information, advice and various types of support including one-to-one, group and peer-support.

LGBT HERO aims to improve the health, enhance the wellbeing and champion the rights of LGBTQ+ people. LGBT HERO provides LGBTQ+ people with accurate and credible information so they can build skills that enable them to make informed choices about their health and wellbeing. We encourage LGBTQ+ people to create social change in our communities by providing a platform where they are heard and valued.

Email: [email protected] to find out more.

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