The Care Navigator is a duel aspect role. Care Navigators will provide a coordinated approach of essential practical support, non-clinical advice and advocacy to individuals who are accessing or wishing to access the service. Care Navigators will also undertake administration for the service to ensure a consistent, empathetic and trans-affirmative approach throughout the service that is informed by the needs and experiences of trans and non-binary people
Indigo Gender Service, a new NHS adult gender service pilot, will be launching in Greater Manchester later this year. Indigo will provide the services offered by the seven existing gender identity clinics, but in a non-specialised and primary care setting. This service is a collaborative approach, setting the national standard for a pioneering, localised and person centred primary care led partnership that enables trans, non-binary and gender variant people to reach their full potential. For further information about Indigo, please see the announcement about the service here.
The Care Navigator is a duel aspect role. Care Navigators will provide a coordinated approach of essential practical support, non-clinical advice and advocacy to individuals who are accessing or wishing to access the service. Care Navigators will also undertake administration for the service to ensure a consistent, empathetic and trans-affirmative approach throughout the service that is informed by the needs and experiences of trans and non-binary people.
This is a pivotal role in providing support and signposting for trans and non-binary people accessing Indigo Gender Service. The post-holders will work across Greater Manchester (GM), and be based at and employed by LGBT Foundation but predominantly work in GM localities across the region. Main accountabilities will include:
- To manage a case load and deliver an effective navigation service.
- To provide administration for Indigo Gender Service.
- To support the development of the Trans Heath Service.
We particularly welcome applicants who identify as Black, Asian and Minority Ethnic (BAME), trans and/or older (50+) as colleagues from these backgrounds are currently underrepresented in our organisation.
* Trans is an umbrella and inclusive term used to describe people whose gender identity differs in some way from that which they were assigned at birth; including non-binary people, people who cross dress, and those who partially or incompletely identify with their sex assigned at birth.
We are open to flexible home working if you are using gender identity services and therefore have regular appointments.
Salary: £23,823 (10% Pension)
Special Terms: 2 years fixed term (with potential to extend subject to contract)
Accountable to: Care Navigator Supervisor (LGBT Foundation)
Your responsibilities will include:
To manage a case load and deliver an effective navigation service
- To deliver a high quality service to provide seamless and accessible pathways of practical, emotional and social support for trans and non-binary people.
- To communicate with patients of Indigo Gender Service in person and by phone, including travelling within the 10 boroughs of GM to meet patients at a convenient and comfortable location for them.
- To manage a caseload of individuals, acting as their point of contact and ensuring that there are regular reviews, that progress is being made and that each individual’s goals are being met.
- To communicate with people accessing Indigo Gender Service with a high degree of empathy, understanding, diplomacy, honesty and integrity.
- To support self-management, by signposting patients to appropriate information and resources.
- To understand safeguarding principles and apply them to work undertaken with patients.
To provide administration for Indigo Gender Service
- To provide administrative support to the clinical team, ensuring information is up to date.
- To be responsible for appointment bookings, changes and cancellations.
- To ensure connectivity between the patient-facing aspects of Indigo Gender Service and the service’s back office functionality.
- To facilitate, coordinate and follow-up referrals to treatment and support services, including to voluntary and community organisations and other agencies.
- To support patients by answering calls to Indigo Gender Service’s patient helpline.
To support the development of the Trans Heath Service
- To work with other organisations including NHS and voluntary sector groups and providers to consider how people from marginalised groups and who may experience barriers (e.g. disabled people, those who do not speak English as a first language) can best be supported to access and navigate services.
- To build and maintain a good understanding of Indigo Gender Service and the support available to trans and non-binary people in Greater Manchester.
- To be an advocate for the service, participating in campaigns to publicise and raise awareness of the service.
- To build and maintain strong working relationships with both external and internal partners, participate in effective team work and develop good relationships with local organisations.
- To provide an exemplary standard of support, deliver practical solutions and improve quality of life.
- To regularly engage in co-production and to ensure that trans and non-binary people have continuous opportunities to give feedback and contribute to the development of the service
- To be committed to continuing professional development, to participate in reflective practice and continuous learning, and share good practice.
- To provide advocacy and liaison between Indigo Gender Service and patients GPs.
Please contact us for an informal chat about this post. We understand that working for an LGBT organisation could impact on your identity, community and/or culture. If you would like to discuss this or any aspect of the role further, please contact Simon Baker at: email@example.com
Closing date: 21st October 2020 – 9am