Operations Coordinator

Location: London but temporarily remote
Closing Date: 28th Jan 2022
Operations Coordinator

Employment Type: Employed

Hours: 4 days / 28 hours per week Salary: £27,300 (£21,840 pro rata) Benefits: Pension contribution plus generous annual leave entitlement Contract: 12 month PAYE contract with 3 month review Location: Currently remote/hotdesk, flexible but weekly work in London required when safe The deadline for applications is 23:59 Friday 28th January 2022.

Click here to download the Role Description

  About us Good Night Out is the campaign for safer nightlife. We build community capacity to respond to, challenge and prevent gendered harms through specialist training and education programmes, policy consultancy, advocacy and support. Our mission is to creating safer and more accountable music, culture and nightlife spaces for women, LGBTQ+ and gender non-conforming people. We have been active in nightlife across the UK, Europe, Canada and Australia and beyond since 2014. During the pandemic we pivoted to working remotely and delivering training online. As restrictions have eased demand has exploded, so we’re looking for an enthusiastic and organised Operations Coordinator to join our small part-time team. We’re a community interest company (CIC) with a small core team of four plus a pool of sessional trainers and a dedicated advisory board. You will be joining a dynamic team of coordinators who work in a non-hierarchical structure and share responsibility for the collective management of a rapidly growing grassroots community interest company. If you’re interested in a new challenge, read on to find out more. The Operations Coordiator will…

  • Use their flawless communication and project management skills on a range of collaborative gendered violence prevention initiatives with partners and clients across the nighttime economy and public sector, including charities, brands, local authorities and businesses.
  • Work alongside the Training Programmes Coordinator to help manage a busy sales pipeline of inbound client enquiries, taking a range of venues, pubs, bars, clubs, festivals, artists, record labels and others through each stage of our training and accreditation workflow.
  • Oversee the administration of core business functions, as well as capturing and updating the crucial data that evidences our impact using our bespoke CRM (Customer Relationship Management system).
  • Manage the logistics, postage and packing of resources and materials which help our participating premises to become safer spaces.

  Duties will include…

  • Liaising via email and phone to introduce partners and suppliers to what we do, the way we work and how we might work together.
  • Responding via email to inbound enquiries and taking prospective clients through the full process including liaison, quoting, contracting and booking training.
  • Inputting accreditation workflow data and ensuring our CRM is kept accurate and up-to-date.
  • Managing the stock and supply of training and other materials and coordinating deliveries.
  • Updating the content on an ad-hoc basis for both our website and client-facing digital dashboards.
  • Monitoring and updating core business functions, monitoring regulatory requirements and reviewing and improving current processes.
  • Collaboration with the rest of the core team on daily administrative tasks and data management.
  • Taking part in quarterly peer management processes.
  • Occasional support or input into other work streams such as strategic brainstorms and helping to develop new ideas for marketing, engaging and developing our regular donor community ‘Club GNO’

  The ideal candidate for this role will have:

  • Demonstrable experience managing client relationships, pitching and selling products and/or services.
  • Proven abilities in planning and prioritising responsibilities.
  • Experience improving administrative workflows, processes and systems.
  • Comfortable with speaking about sensitive subjects to people with a range of opinions about gender-based violence.
  • Knowledge of digital workplaces including Slack, Zoom, Google Drive & willing to be trained on using a bespoke CRM.
  • Ability to give and receive constructive, thoughtful feedback.
  • Experience of or interest in the collective management of non-hierarchical organisations, groups and projects.
  • Some knowledge of frameworks and principles relating to VAWG (Violence Against Women and Girls) or willingness to learn fast.
  • A feminist approach with strong commitment to social justice.
  • A strong alignment with our values.

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