Therapeutic Services Administrative Coordinator

Location: EC3V, London Hybrid
Closing Date: 30th Aug 2022
Hate Crime Triage Officer and Independent Victim Advocate

Employment Type: Employed

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop is the UK’s LGBT+ anti-abuse charity. Founded in 1982, and have been championing the needs and safety of the LGBT+ community for nearly 40 years.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run three national support helplines: for LGBT+ victims and survivors of domestic abuse, survivors of so-called “conversion therapy”, and LGBT+ people who have experienced hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.

We use what we learn through working on the frontlines with clients to work for national and local policy change to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report into LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.

Galop has just launched counselling and therapeutic services. This brand new role will support this new area of our work, ensuring that it meets the needs of our community. Reporting to the Head of Therapeutic Services, and working alongside counsellors and our administrative team, you will support the growth and stability of our therapeutic service work.

We’re looking for someone with good interpersonal skills, who is highly organised and good at juggling multiple demands and priorities. You should be prepared to work with people who have experienced high levels of trauma and to help Galop take its next steps into providing much needed services for our community. You’ll need to have good resilience and self-care, and be prepared to work in an environment where abuse and violence are regularly talked about. You’ll need to understand the impact of trauma and how that affects our frontline staff.

If you want to use your administrative skills to help LGBT+ victims of abuse and violence, as well as supporting the growth of our new national LGBT+ service, and feel excited by this role, we want to hear from you.

We recognise that your experience may be from unpaid roles as well as formal employment. We want to know why you’re the right person for this role, not whether you’ve been given the right opportunities.

At Galop, we believe that life should be safe, just and fair for all LGBT+ people, and that includes our staff in the workplace. We believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans and BAMER members of staff. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.


Galop’s offices are located in London. This role will be based in the office but some home working is possible.

Full time (35 hours per week)


Reports to
Head of Therapeutic Services

Galop uses the NJC scales. This post is on NJC scale points 12-17 (£26,350.20 – £28,698.59 per year including London Weighting).


Closing Date
Applications should be submitted by August 30th at 10:00am.
First round interviews will be held in w/c September 5th.


If you have any questions or would like to discuss the role further prior to application, please contact our Head of Therapeutic Services, Rahil Virik, at: [email protected]


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