Helpline Advisor

Location: Hybrid, London EC3V
Closing Date: 31st Jan 2023
Hate Crime Triage Officer and Independent Victim Advocate

Employment Type: Employed

Do you want to make life better for LGBT+ victims and survivors of abuse? 

Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Helpline Advisor to work on Galop’s National LGBT+ Helplines. This will include supporting callers who have been subjected to violence and abuse, including domestic abuse, hate crime, sexual violence and so-called conversion therapies. 

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do. 

We run three national support helplines for LGBT+ victims and survivors of domestic abuse, so-called “conversion therapy”, and hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey. 

We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report into LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.  

We are looking to recruit someone with a trauma-informed approach to supporting survivors. You’ll need to have good resilience and self-care, and a strong understanding of the needs of LGBT+ victims and survivors. 

The Helpline Advisor will work as part of a team, answering calls, responding to emails and webchats on Galop’s National LGBT+ Helplines. This will include supporting callers who have been subjected to violence and abuse, including domestic abuse, hate crime, sexual violence and so-called conversion therapies. 
 
Location 
 
Galop’s offices are located in London. Hybrid working is available.  
 
Hours 
 
Full time (35 hours per week). 
 
This role will be required to work evenings and weekends on a regular basis (based on helpline opening hours) 
 
Contract 

Fixed term until 31 March 2024 (continuation after this point subject to additional funding) 

Reports to

Head of Helplines and Volunteering

Salary 

£26,684 – 30,074 (including inner London Weighting of £3,892.37 which is available to staff who live in London and/or work from the Galop building in central London). 

Closing Date  

Applications should be submitted by 12 noon on Monday 26th January 2023.

Interviews will be held from week beginning 13th February 2023.

Questions? 

If you have any questions or would like to discuss the role further prior to application, please contact our Head of Helplines and Volunteering, Leighton at [email protected]  

Please send expressions of interest by email only to [email protected]    

Download an application pack on our website to apply 
 
Please send completed applications and equal opportunities form by email only to [email protected]     

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