Helpline Worker

Location: EC3V, London Hybrid
Closing Date: 16th May 2022
Galop (200p)

Employment Type: Employed

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Helpline Worker.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run three national support helplines for LGBT+ victims and survivors of domestic abuse, so-called “conversion therapy”, and hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them and then supporting them through their journey.

We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report on LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and a better understanding of the needs of LGBT+ people around the country.

We are looking to recruit an experienced helpline team member to join our team. The Helpline Worker will work as part of a team, answering calls, and responding to emails and webchats on Galop’s National LGBT+ Helplines. This will include supporting callers who have been subjected to violence and abuse, including domestic abuse, hate crime, sexual violence and so-called conversion therapies.

The role will report to the Helpline Manager and will work on a rota basis.


To be considered for this post, you will need to demonstrate:

  • Experience of supporting people who have been subjected to violence and abuse
  • Experience of delivering support via a helpline
  • An understanding of the issues affecting LGBT+ people experiencing violence and abuse
  • Flexibility to cover different helpline shifts
  • Be able to work as part of a team



Galop’s offices are located in London. Hybrid working is available.


Full time (part-time working at a minimum of 0.6 FTE will be considered).

This role will be required to work evenings and weekends on a regular basis (based on helpline opening hours)


Fixed-term until 31 March 2023 (continuation after this point subject to additional funding)

Reports to

Helpline Manager


Galop uses the NJC scales. This post is on NJC scale points 15-20 (£27,732 – £30,225 per year including London Weighting).


Closing Date

Applications should be submitted by 10am on 17th May 2022.

Interviews will be held from the week beginning 23rd May 2022.



If you have any questions or would like to discuss the role further prior to application, please contact our Helpline Manager Jude at [email protected]

Please send expressions of interest by email only to [email protected]

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