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Helping older LGBT+ people through the COVID-19 crisis with telephone support.

Many older LGBT+ people who are digitally excluded and socially isolated now by the pandemic are relying more than most people on the telephone for information and support to help them through the COVID-19 crisis.

As a result, while the ‘lock-down’ continues more organisations are providing increased information and support to older generations by phone, but not all staff and volunteers are finding telephone support as straightforward as they had anticipated.

This one-hour skills-based webinar led by a telephone support skills trainer from Opening Doors London will outline a structured approach to crisis support over the phone and introduce a practical communication skills model that enables good engagement, relationship building and emotional support, especially when people are feeling anxious, lonely or otherwise emotionally distressed.

This skills-based webinar will cover:

  • Introduction to crisis support over the phone
  • Communication skills: Understanding the importance of ‘the helpful voice’, how to develop it and use established helpline technique to work minimally with clients.
  • Relationship skills: Appreciate the importance of beginning and ending calls in a structured way, as well as strategic use of empathy, reassurance and affirmation.
  • Support skills: Learn how to provide emotional support and respond to emotional distress within a clear role and boundaries.
  • Q&A

 

Please register below. You will be sent joining instructions prior to the start of the Webinar.

  • Please give the full name of the person who will be attending the event
  • Please use this space to tell us what pronouns this person uses (eg. he/she/they), this is optional but recommended
  • Please give the name of the organisation, group or project that will be represented at the event
  • Please give the email address of the person who will be attending the event
  • Please give the contact phone number of the person who will be attending the event
  • Does the delegate have any specific access requirements?

Event Details

June 16 • 12:30 pm - 1:30 pm

Free

Venue

Online

Organiser

Opening Doors London
Website:
https://www.openingdoorslondon.org.uk/