Kickstart 16-24: Advice Worker

Location: London (Flexible)
Closing Date: 31st Dec 2021
Advice and Advocacy Case Worker

Employment Type: Employed

This role is only available to those aged 16 – 24  who are currently unemployed and in receipt of Universal Credit. To apply you must go to your local job centre and quote our postcode E1 7NF.

Job description

The Advice and Advocacy Worker works directly with our Senior Practitioner overseeing Triage to provide support across to the Triage process on a local and national level. The role involves adhering to Stonewall Housing’s internal processes, assessing risk of referrals and escalating cases or closing when appropriate. You will be liaising with the Advice and Advocacy and the Supported Housing Team to ensure that the assessment process runs smoothly and deadlines are met. You will be recording data on our storage system (CRM) and make sure that files are updated in time and within given deadlines. Because of the nature of the client group, all appointees are required to be DBS checked before starting employment.

Skills you will develop

You will develop an understanding of the different elements of Triage and of assessing appropriate referrals. You will also develop an understanding of different level of needs of support as well as of risk. You will learn, how to communicate effectively with a broad range of people from diverse backgrounds, how to engage with vulnerable people with empathy and how to maintain case notes and records. Finally, you will develop the skills required for working effectively and cooperatively within a team setting.


Our office is based in central London but we are currently home working. This can be challenging, but we will balance homeworking and being in the office once we reopen on a case-by-case basis. Anyone homeworking is fully supported through Office Teams, phone calls and regular emails. We are looking for a self-motivated individual, able to focus on tasks, understands the importance of good people skills, can work with Microsoft Office and is willing to learn new skills as part of the role. They must understand the importance of confidentiality in relation to client work and embrace our work with all LGBTQ+ people aged 16 and over. Although no previous experience is necessary, any experience of basic office and IT skills would be an advantage. Individuals with lived experience are encouraged to apply. No formal qualifications are required for the role, however the ability to communicate effectively and empathetically in the spoken and written word is essential.

Formal Training

Stonewall Housing will provide access to Learnest CIC, a specialist provider of Work Readiness and Career Development training who have developed a specific course for the Kickstart scheme. Young people will be provided with training in the following areas: – career planning, goal setting & understanding skills and strengths – CV & job application writing skills – Job Interview preparation & techniques – adapting to working life. Learnest CIC will provide a supporting manual/guide to compliment this training offer and facilitate opportunities for participants to talk to each other about their experiences across the scheme.


All young people will be provided with a robust induction which includes clear explanation of the role they are employed in, an overview of what support they can expect and what expectations there are of their basic work skills. Young people will be asked to rate their confidence in a variety of areas such as attendance, timekeeping, communication and team work etc. at the start of their placement. This induction will be for a minimum of 5 hours per placement.

Individual Support

Each young person will be provided with a direct line manager who will be responsible for setting clear expectations with regards to attendance, timekeeping and general employability skills. This line manager will meet regularly with the young person providing them with support and feedback with regards to their performance. This support will be provided throughout the job placement and will be for a minimum of 1.5 hours per month (more in the early stages).

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